Won a prize? Congratulations! Please read our delivery details below:

Delivery Information

Thank you for choosing to take part in our competitions at FishermansFortune. We know how exciting it is to win, and we’re committed to ensuring your prizes are delivered promptly and reliably. Please review the following information to better understand how and when you can expect to receive your rewards.

Prize Deliveries

To ensure fairness and efficiency across all our competitions, we operate a bulk dispatch system. This applies to all prizes, including instant win items. You must also claim your prize within 14 days of receiving your prize notification email to ensure your prize goes to the correct address, we do not make any exceptions 

• We aim to process all prizes won within 24 to 48 hours after the competition has officially closed..

• This process allows us to validate winners, organize prize allocations, and coordinate shipping in a streamlined and consistent way.

• Once your prize has been dispatched, you will receive an email confirmation with a tracking number, so you can monitor the progress of your delivery.

• Your prize will be delivered to you within 30 days of the competition closing

We work with a number of trusted third-party suppliers to fulfill and deliver certain prizes. In these cases:

• Your prize may be shipped directly from the supplier, which means you could receive multiple deliveries depending on the nature of your winnings.

• Dispatch and tracking updates will still be communicated via email as they become available from the supplier.

• Delivery times may vary slightly depending on supplier processing times and courier availability.

We always strive to ensure that your prizes are dispatched as quickly as possible following the competition close, and we appreciate your patience as we work with our partners to complete your delivery.

Site Credit

If you’ve earned or redeemed site credit, this will be applied to your account immediately.

• There’s no waiting period – your balance will update automatically and can be used straight away.

• In the rare event of a technical delay, the credit should reflect within a few minutes. Simply refresh your page or log out and back in.

• If your credit still doesn’t appear, feel free to contact us and we’ll resolve the issue promptly.

Need Help?

If you have any questions about your delivery, prize status, or site credit, our team is here to assist.

Please contact us at info@fishermansfortune.co.uk, and we’ll get back to you as soon as possible.

Thank you for being a valued part of the Fisherman’s Fortune community. We’re proud to deliver a seamless and trustworthy experience for every competition, from entry to delivery.